We want you to love your Crown. Because wigs are personal, hygiene-sensitive products, eligibility depends on the condition of the hair and your rights under South African consumer law.
To be considered for a return or exchange, the Crown must be:
The lace must remain uncut, and no glue, adhesive, makeup, styling or chemical products may have been applied. Hair should be returned in its original packaging with all inserts.
If you received the wrong length, colour or unit, contact us within 48 hours of delivery with your order number and photos. We'll arrange a replacement or a refund at no cost to you.
Please inspect your parcel on arrival. Report any transit damage within 48 hours with photos of the parcel and the hair, and we'll resolve it with the courier on your behalf.
Under the Consumer Protection Act you are entitled to goods that are of good quality, in good working order and free of defects. If a genuine manufacturing defect appears within six months of delivery, contact us and we'll assess it and arrange a repair, replacement or refund as appropriate.
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.